Refund and Return Policy

Thank you for shopping at mangochoi.com. We strive to ensure your complete satisfaction with your purchase. Please read our Refund and Return Policy carefully.

1. Eligibility for Returns

To be eligible for a return, please ensure that:

  • The item must be returned within 30 days of the purchase date.
  • The item must be unused, unworn, and in the same condition as when you received it.
  • The item must be in its original packaging, with all tags and labels attached.
  • You have the original receipt or proof of purchase.

Certain items are not eligible for return, including:

  • Items marked as final sale.
  • Gift cards.
  • Items that have been damaged due to misuse or negligence.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team via the contact information provided on our website to request a return authorization.
  2. Provide your order number, the item(s) you wish to return, and the reason for the return.
  3. Once your return is authorized, we will provide you with instructions on how to return the item(s).
  4. Carefully package the item(s) to prevent damage during shipping.
  5. Ship the item(s) to the address provided in the return instructions.

3. Return Shipping

You are responsible for the cost of return shipping, unless the return is due to our error (e.g., you received the wrong item or the item is defective). We recommend using a trackable shipping service to ensure that your return is received.

4. Refunds

Once we receive your returned item(s), we will inspect them and notify you of the approval or rejection of your refund. If your return is approved, we will process your refund to the original method of payment within 7-10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

5. Exchanges

If you would like to exchange an item, please follow the return process outlined above and place a new order for the desired item. This will ensure that you receive the correct item as quickly as possible.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, depending on the circumstances.

7. Non-Returnable Items

The following items are non-returnable:

  • Items that have been used or worn.
  • Items that are not in their original packaging.
  • Items returned without prior authorization.

8. Contact Information

If you have any questions about our Refund and Return Policy, please contact us using the contact details provided on our website.